Farm2Basket holds what a buyer pays, not the seller. A farm is only paid once the buyer has confirmed the order arrived — or 24 hours after delivery with no problem reported — and a trucking partner once its delivery is done.
1Paying
The buyer pays at checkout
The full total — goods, delivery, and the service fee — is paid online by GCash, Maya, card, or online banking. The farms only see the order once the payment gateway confirms the charge; an order that isn't paid within 20 minutes is cancelled and its stock released.
2Held by Farm2Basket
Farm2Basket holds the payment
The money lands in Farm2Basket's account with the payment gateway, not the seller's. A farm can see that its order is paid, but can't draw on it. If the buyer cancels before any farm starts packing, they're refunded in full.
3Becomes payable
The trucking partner delivers
A trucking partner closes each delivery with the receiver's name and the buyer's delivery code or a handover photo. From that moment its share of the delivery fee is payable to it — hauling the load is the service it was hired for, so that part doesn't wait on the rest of the order.
4Becomes payable
Receipt is confirmed
When every shipment on the order has arrived, the buyer confirms receipt. If they neither confirm nor report a problem within 24 hours of the last delivery, the order is confirmed automatically. Either way, each farm's goods, less commission, become payable to it.
5Paid out
Farm2Basket sends the payouts
Payable isn't the same as paid. Our team sends each farm and trucking partner what it's owed by bank transfer or GCash, records the transfer reference, and the payee is notified with the amount. One payout covers everything owed to that payee at the time, across orders.
6On hold while reviewed
Or, the buyer reports a problem
Short, spoiled, or off-spec produce: the buyer reports it from the order, naming the items and attaching photos. While the report is open, nothing more is paid out on that order. An admin then refunds the affected items, refunds what's left of the order, or rejects the report.
Why we hold the money at all.
Farmers used to sell to a trader at the roadside for whatever was offered that morning, with no recourse if the buyer never paid. Buyers, in turn, had no recourse if what showed up wasn't what they ordered. Escrow removes that risk from both sides of the same transaction.
It also means Farm2Basket only earns when a trade actually succeeds — commission comes out of payouts, is never charged upfront, and isn't charged on produce that's refunded.
On ₱9,000 of produce with ₱1,000 delivery
The buyer pays ₱10,075, including a ₱75 service fee. Here's where it goes, and when each share becomes payable.
To the farm
85%
₱8,550 — the goods less 5% commission, payable once receipt is confirmed
To the trucking partner
9%
₱880 — the delivery fee less 12% commission, payable once its delivery is done
Farm2Basket
6%
₱645 — both commissions and the service fee, covering escrow, disputes, and the platform
Worked out at today's rates; every order keeps the rates it was placed at. Every seller pays the same rate, with no subscription — see pricing.
Questions worth asking.
If yours isn't here, our support team answers within a business day.
Once receipt is confirmed. After every shipment on an order shows as delivered, the buyer confirms it arrived; if they neither confirm nor report a problem within 24 hours of the last delivery, the order confirms itself, so a farm is never left waiting on a buyer who forgot. An open report pauses that until an admin decides it.
When do farms and trucking partners actually receive the money?
When Farm2Basket sends a payout. Payouts aren't automatic transfers: our team pays everything a farm or trucking partner is owed by bank transfer or GCash and records the transfer reference against those orders, and the payee is notified with the amount. A trucking partner's share is payable as soon as its own delivery is done; a farm's is payable once receipt is confirmed.
How is the money split?
The farm receives its goods less the seller commission. The trucking partner receives the delivery fee less the logistics commission. Farm2Basket keeps those two commissions plus the buyer's service fee. Commissions come out of payouts — nothing is taken from a seller upfront — and every order keeps the rates in force when it was placed.
How long do I have to report a problem?
Report it within 24 hours of delivery. Until then the farm hasn't been paid, so an approved refund comes straight out of the money we're holding. You can still report a problem after that — reports aren't cut off — but once the farm has been paid out for the order, the refund can't come from held funds and our team resolves it with you case by case.
What happens when I report a problem?
Pick the items that were short, spoiled, or off-spec, say how much of each, and attach photos. An admin reviews it and either refunds those items, refunds everything you haven't already been refunded, or explains why the report was rejected. Approved refunds go back to your original payment method once our team sends them, and you're notified when they do.
Does the farm pay commission on refunded produce?
No. A farm is only paid — and only charged commission — on the goods it actually delivered to spec. If items are refunded, or a farm packs a lighter weight than ordered and the buyer is refunded the difference, its payout and commission shrink to match. An order refunded in full pays the farm nothing and charges it nothing.
Can a seller get paid before delivery?
No. There's no early or partial release to farms. A farm is only paid for orders whose receipt has been confirmed, and only when Farm2Basket sends a payout.
Is my money actually held somewhere, or is this just bookkeeping?
Payments are captured by our payment gateway into Farm2Basket's account, and they stay there until a payout or a refund is sent. Every payout is recorded with what it covered and its transfer reference, so each peso can be traced to the order it came from.
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